IS

Ma, Meng

Topic Weight Topic Terms
0.200 research study influence effects literature theoretical use understanding theory using impact behavior insights examine influences
0.179 community communities online members participants wikipedia social member knowledge content discussion collaboration attachment communication law
0.176 identity norms identification symbolic community help sense european social important verification set identities form obtained
0.124 knowledge sharing contribution practice electronic expertise individuals repositories management technical repository knowledge-sharing shared contributors novelty

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Agarwal, Ritu 1
computer-mediated communication and collaboration 1 design of IT infrastructure 1 online communities 1 perceived identity verification 1
questionnaire surveys 1

Articles (1)

Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities. (Information Systems Research, 2007)
Authors: Abstract:
    A variety of information technology (IT) artifacts, such as those supporting reputation management and digital archives of past interactions, are commonly deployed to support online communities. Despite their ubiquity, theoretical and empirical research investigating the impact of such IT-based features on online community communication and interaction is limited. Drawing on the social psychology literature, we describe an identity-based view to understand how the use of IT-based features in online communities is associated with online knowledge contribution. Specifically, the use of four categories of IT artifacts--those supporting virtual co-presence, persistent labeling, self-presentation, and deep profiling--is proposed to enhance perceived identity verification, which thereafter promotes satisfaction and knowledge contribution. To test the theoretical model, we surveyed more than 650 members of two online communities. In addition to the positive effects of community IT artifacts on perceived identity verification, we also find that perceived identity verification is strongly linked to member satisfaction and knowledge contribution. This paper offers a new perspective on the mechanisms through which IT features facilitate computer-mediated knowledge sharing, and it yields important implications for the design of the supporting IT infrastructure.